Overview

Every guest in your directory has a profile page that brings together all of their information in one place — personal details, identification, booking history, and stay statistics. This is the page your front desk team will reference when a guest calls to ask about a past stay, when preparing for a VIP arrival, or when checking whether a returning guest has any preferences on file.

To open a guest profile, navigate to Guests and click on any guest’s name.

Profile Sections

Contact Information

The top section of the profile displays the guest’s core contact details:

Full name — first and last name (the only required fields)
Email address — for correspondence and booking confirmations
Phone number — for pre-arrival contact or emergencies
Date of birth — if collected by your property
Nationality — often needed for legal reporting in hospitality

ID Document

If your property collects identification at check-in, this section stores:

Document type — passport, national ID card, driver’s license, or visa
Document number — the unique identifier from the document

:::tip Recording ID information during check-in saves time if your local regulations require guest registration forms. You can fill it in once and it stays on file for future visits. :::

Address

The full mailing address, broken into:

Street address
City
Country
Postal code

Notes

A free-text area visible to all staff at your property. Use this for anything that helps your team deliver a better experience:

Guest preferences (“Prefers room on a high floor”, “Extra pillows”)
Allergies or dietary requirements (“Nut allergy — alert kitchen”)
Past complaints or compliments
Relationship context (“Travel agent — sends 10+ bookings per year”)

:::info Notes are shared across your team. Anything you write here is visible to any staff member with the guests:view permission. Do not store sensitive data like credit card numbers in notes. :::

VIP Badge

Guests flagged as VIP display a prominent badge on their profile and everywhere they appear in the system — guest lists, booking details, and the check-in screen. See Managing Guests for how to toggle VIP status.

Booking History

The lower section of the profile lists every booking associated with this guest at your property, showing:

Booking reference — click to open the full booking detail page
Status — confirmed, checked in, checked out, cancelled, or no-show
Check-in and check-out dates
Room type booked
Total price of the booking

Bookings are listed with the most recent at the top, so you can quickly see when the guest last stayed.

Guest Statistics

At the top of the booking history section, three summary statistics give you an at-a-glance picture of the guest’s relationship with your property:

Statistic	What It Counts
Total stays	Number of bookings with a checked-out status. Confirmed, cancelled, and no-show bookings are not counted.
Total spent	Sum of all non-cancelled booking totals. This includes pending, confirmed, checked-in, checked-out, and no-show bookings.
Last stay	The check-out date of the guest’s most recent completed stay.

:::warning Total stays only counts fully completed visits (checked-out bookings). A guest with five confirmed bookings but zero check-outs will show “0 stays”. Total spent is broader — it includes any booking that was not cancelled. :::

Using Profiles to Prepare for Arrivals

Before a guest arrives, their profile is a valuable preparation tool:

Open the guest profile from the booking detail or guest list
Review notes for preferences, allergies, or special requests
Check VIP status to know if extra attention is expected
Look at total stays to see whether this is a first-time or returning guest
Review booking history for patterns — do they always book the same room type? Stay the same number of nights?

This information helps your team personalize the welcome and avoid repeating past issues.

:::permissions

guests:view — Required to open guest profiles and view booking history
guests:edit — Required to update profile information and notes :::