Overview

Your product catalog is the master list of everything your property can charge a guest beyond the room rate. Think of it as your hotel’s price list: minibar snacks, room service meals, parking passes, spa treatments, laundry service, and anything else guests might use during their stay.

When a guest orders something, your staff adds the product to the booking’s folio. The system calculates the correct total based on the product’s pricing type — whether it is a one-time charge, a per-night fee, or a flat rate for the entire stay. Building a well-organized product catalog saves your front desk time and keeps billing consistent across shifts.

Viewing Your Product Catalog

Open Settings > Products from the sidebar
Browse the catalog — each product shows its name, category, price, and pricing type
Use the category filter to narrow the list (e.g., show only Minibar items)

:::tip Keep your catalog organized by using clear naming conventions. Prefix items with their category for quick scanning — for example, “Minibar - Coca Cola”, “Minibar - Pringles”, “F&B - Room Service Breakfast”. :::

Creating a Product

Click Add Product
Fill in the product details:
- Name (required) — a clear, descriptive name that staff will recognize instantly (e.g., “Parking - Daily Rate” rather than just “Parking”)
- Description — optional details visible to staff when adding charges, such as what the product includes
- Category — choose the category that best fits:
  - Accommodation — room-related charges (usually auto-generated, but useful for upgrades)
  - Food — restaurant meals, room service, breakfast packages
  - Beverage — drinks from the bar, restaurant, or in-room dining
  - Service — spa treatments, laundry, airport transfers, tours
  - Minibar — in-room minibar items
  - Other — anything that does not fit the categories above
- Price — the unit price in your property’s base currency
- Pricing Type — determines how the total is calculated when adding the product to a folio:
  - Per Unit — quantity multiplied by price. Best for one-time items like a bottle of wine or a minibar snack. Example: 2 soft drinks at $5 each = $10
  - Per Night — price multiplied by the number of nights in the stay. Best for daily recurring charges. Example: parking at $20/night for a 3-night stay = $60
  - Per Stay — a flat fee charged once regardless of how many nights the guest stays. Best for fixed fees. Example: a $50 resort fee applies whether the guest stays 1 night or 7
- Sort Order — controls where this product appears in the catalog list (lower numbers appear first)
Click Save

:::info The pricing type you choose matters. A “Per Night” product automatically multiplies by the length of the guest’s stay, so you do not need to calculate the total manually. Choose the pricing type that matches how you would naturally quote the price to a guest. :::

Editing a Product

Click on any product in the catalog to open its details
Update the fields you need to change
Click Save

:::warning Changing a product’s price only affects future charges. Charges already added to existing bookings keep their original price at the time they were added. :::

Deactivating and Reactivating Products

Products are never permanently deleted — they are deactivated instead. This preserves your billing history while keeping the catalog clean.

To deactivate a product:

Find the product in the list
Click Delete
Confirm the change (this deactivates the product)

What happens when a product is deactivated:

It disappears from the product picker when staff add charges to bookings
It remains visible on any existing folio charges — past billing records are never affected
It can be reactivated at any time: click Edit on the product and turn Active back on

:::tip Seasonal items — like a summer pool bar menu or a winter ski rental — can be deactivated at the end of the season and reactivated when it starts again. This keeps your catalog relevant without losing historical data. :::

Guest Portal Settings (Optional)

If your property uses the guest self-service portal, each product can optionally be made available to guests:

Available in Guest Portal — shows the product as a requestable service
Auto-Confirm Requests — when enabled, guest requests are approved automatically and added to the folio
Requires Date — guests must choose a service date (useful for spa appointments, tours, etc.)
Maximum Quantity — limits how many units can be requested in one request
Portal Description — guest-facing description (can differ from the internal staff description)

Organizing Your Catalog

A clean product catalog makes your front desk faster. Here are some practical suggestions:

Use categories consistently — if you have a hotel restaurant, put all food items under “Food” and all drinks under “Beverage”. This makes filtering and reporting easier.
Set sort order thoughtfully — put your most frequently charged items at the top (lowest sort order numbers) so staff find them quickly.
Be specific with names — “Minibar - Evian 500ml” is better than “Water”. Your night shift staff should not have to guess which product to select.
Review regularly — remove products you no longer offer by deactivating them. A shorter catalog means fewer mistakes.

Adding Charges to a Booking — how to add products to a guest’s folio
Recording Payments — how to record payments against charges
Property Settings — configuring your base currency that applies to product prices

:::permissions

products:view — browse the product catalog
products:create — add new products
products:edit — modify existing products
products:delete — deactivate products :::