Overview

Housekeeping is where you manage the work that turns rooms over between guests. Vesta tracks two things:

• Operational status (Available, Occupied, Maintenance, Out of Order)
• Cleanliness status (Dirty, Cleaning, Clean, Inspected)

A room is ready for check-in only when it is Available and Clean or Inspected. After a guest checks out, Vesta marks the room as Dirty and creates a Turnover housekeeping task.

Opening the Housekeeping Board

1. Open Housekeeping from the sidebar
2. Use the tabs at the top:
   • Board shows all tasks
   • My Tasks shows tasks assigned to you
   • Templates manages recurring tasks (optional, manager setup)

Understanding the Board

Each task row shows:

• Room number and floor
• Operational status (the room’s operational availability)
• Cleanliness status (dirty, cleaning, clean, inspected)
• Type (turnover, stayover, deep clean, maintenance, other)
• Due time (if set)
• Status (unassigned, assigned, in progress, completed)
• Assigned staff member (Board tab)
• Actions (claim, start, complete, inspect, photos, report issue)

Assigning and Claiming Tasks

Assign (Manager Workflow)

On the Board tab, use the Assigned dropdown to assign a task to a staff member. Select Unassigned to unassign it.

Claim (Self-Assign)

If a task is unassigned, click Claim (person-plus icon) to assign it to yourself.

:::tip If you only want to see what you need to work on right now, switch to My Tasks. :::

Starting and Completing Tasks

1. Click Start (play icon) to set the task to In progress
2. When the work is finished, click Complete (check icon) to set the task to Completed

For cleaning-type tasks (Turnover, Stayover, Deep clean, Other), Vesta updates the room’s cleanliness automatically:

• Starting sets cleanliness to Cleaning
• Completing sets cleanliness to Clean

Inspecting a Room (Optional)

Inspection is a supervisor step that marks a room as verified.

1. Find a room whose cleanliness is Clean
2. Click Inspect (tool icon)

The room cleanliness becomes Inspected.

:::info Inspected rooms are treated as ready for check-in, the same as Clean rooms. Many properties use inspection for VIP standards. :::

Adding Photos to a Task

Use photos for before/after evidence or to document issues:

1. Click Photos (camera icon)
2. Upload one or more images

Reporting a Room Issue

If housekeeping discovers a problem that should take a room out of service:

1. Click the Report issue menu (alert icon)
2. Choose Maintenance or Out of order

This updates the room’s operational status so it will not be assigned at check-in.

Creating a New Task

You can also create tasks manually (for example, deep cleans or maintenance work).

1. On Housekeeping, click New Task
2. Select a Room
3. Choose a Task type
4. Enter a Title
5. Optionally set:
   • Priority (Normal or VIP)
   • Business date
   • Due at
   • Notes
6. Click Create

Handling Common Situations

A Room Is Available but Not Eligible for Check-In

This usually means the room is not marked Clean or Inspected.

1. Open Housekeeping
2. Find the room and its turnover task
3. Complete the task so the room becomes Clean
4. Optionally inspect the room so it becomes Inspected

VIP Turnovers

VIP bookings automatically create turnover tasks with VIP priority at check-out. Use this to prioritize cleaning and inspection so the guest can be checked in smoothly.

Related Articles

• Checking Out a Guest — checkout creates turnover tasks and marks rooms dirty
• Checking In a Guest — check-in requires rooms to be available and ready
• Managing Rooms — operational room statuses and how they affect assignment

:::permissions

• housekeeping:view — view housekeeping tasks and room cleanliness
• housekeeping:work — work on assigned tasks
• housekeeping:assign — assign and unassign tasks
• housekeeping:update_status — start and complete tasks (updates room cleanliness for cleaning tasks)
• housekeeping:inspect — mark rooms as inspected
• housekeeping:report_issue — flag rooms as maintenance or out of order :::